Job Description

Core Responsibilities:

1. Agile Coaching and Facilitation:

• Coach team members in Agile frameworks, primarily Scrum, and foster an understanding of Agile 

        principles and practices.

• Facilitate Scrum ceremonies, including sprint planning, daily stand-ups, and sprint reviews.

• Encourage team collaboration and self-organization to achieve high performance.

2. Obstacle Removal:

• Actively identify and remove obstacles or guide the team, ensuring a smooth workflow.

• Protect the team from external interruptions and distractions to maintain focus on project goals.

3. Stakeholder Collaboration:

• Work with Product Owners to maximize product value and ensure that the team understands the backlog 

        items.

• Facilitate communication and collaboration between the development team and stakeholders.

• Ensure transparency in the team’s work and progress through appropriate channels and tools.

4. Process Improvement and Adaptation:

• Continuously seek and introduce new practices and tools to increase team efficiency and effectiveness.

• Adapt processes and practices as per team and project needs, ensuring adherence to Agile values.

5. Team Building and Support:

• Support and promote team building and collaboration.

• Help the team to create high-value products by ensuring that quality practices are followed.

6. Reporting and Metrics:

• Monitor and report on team progress and Agile metrics (e.g., velocity, sprint burndown).

• Use metrics to identify areas of improvement and guide team efforts accordingly.

7. Training and Mentoring:

• Provide ongoing training and mentoring to team members on Agile and Scrum practices.

• Promote a learning culture within the team and the organization.

Qualifications:

• Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field.

• Proven experience as a Scrum Master or in a similar role facilitating Agile teams.

• Strong knowledge of Scrum and other Agile frameworks and practices.

• Excellent facilitation, communication, and interpersonal skills.

• Experience with the ServiceNow platform is highly beneficial.

• Familiarity with data analysis and visualization tools (e.g., Excel, Tableau) is beneficial.

• Ability to handle multiple priorities in a fast-paced environment.

• Scrum Master certification (e.g., CSM, PSM) is highly desirable.

• Skills in problem-solving and conflict resolution.

Local candidates are strongly preferred. Out-of-state candidates are welcome to apply.