Job Description

Job Summary: We are seeking a motivated and experienced Sales Supervisor to lead and supervise our sales team. The ideal candidate will be responsible for overseeing daily operations, ensuring the team achieves sales goals, and maintaining high levels of customer satisfaction. The Sales Supervisor will also play a key role in developing and executing strategies to drive sales performance and business growth.

Key Responsibilities:

• Lead and Supervise the Sales Team: Manage a team of sales associates, providing guidance, support, and training to ensure optimal performance.
• Set Sales Targets: Develop and set achievable sales targets for the team, monitor progress, and implement strategies to meet or exceed goals.
• Sales Reporting & Analysis: Track sales performance, analyze data, and generate reports to provide insights and identify opportunities for improvement.
• Customer Relationship Management: Build and maintain strong relationships with key clients, addressing their needs and ensuring satisfaction.
• Ensure High-Quality Customer Service: Monitor sales activities to ensure that customers receive high-quality service and are assisted in a timely manner.
• Product Knowledge & Training: Ensure the sales team is up-to-date on product offerings, promotions, and features. Conduct training sessions as necessary.
• Inventory Management: Collaborate with the inventory team to ensure stock levels align with sales demand.
• Team Motivation & Development: Motivate the team to achieve sales goals, providing feedback and performance evaluations to foster a high-performance culture.
• Resolve Issues: Address and resolve customer complaints, sales-related issues, and any other challenges the team may face.
• Administrative Duties: Manage scheduling, payroll, and other administrative tasks related to the sales team’s operations.

Qualifications:

• Proven experience as a sales supervisor or similar role in a sales environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and use insights to improve performance.
• Strong problem-solving and conflict resolution abilities.
• Ability to work in a fast-paced and target-driven environment.
• High school diploma or equivalent (Bachelor’s degree in Business or a related field preferred).