Job Description

Hi Hope you are doing well. Please go through the below requirement and let me know if you are interested.   Role: Technical Support Engineer – 24/7 Service Desk (L1/L3) Work Location: Carrollton, TX Duration : Full Time/Permanent   Job Description: Start Date: July 10th    Available Shifts:   This is a 24/7 operation so we will need folks that are flexible with shift timings They will have a set schedule but may be asked to cover shifts. 6AM – 3P,M 7AM-4PM, 9AM-6PM, 1PM-10PM and 10PM-7AM.    JD: •        L1 Support (Email and Outbound calls - Only)includes outbound calls related to service and support follow-up as required with standard operations procedure(s) (“SOP”) based resolution for all technology issues in Customer’s restaurant IT environment.  •       Software and hardware troubleshooting and support as part of the L1 SOP based support scope. •       Appropriate triage and dispatch of tickets to advance Support and/or other Del Taco corporate departments and vendors using agreed Del Taco provided dispatch process. •       Support to be provided in English and Spanish language.  •       Support to be provided for all Customer and Franchisee owned Del Taco stores across United States (approximately 650) Skill Set: Skill set of the resources would be as follows, •        Resources with technical background and preferred knowledge of POS and restaurant technology •       Effective Business Communication •       Customer Service Skills       Regards Abhishek Maurya Sr. US IT Recruiter InfiCare Technologies| 22375 Broderick Drive #225 Dulles VA 20166 | Phone: (703)-652--7995 | abhishek.m@inficaretech.com Staffing Services since 2001 MBE Certified